Status: Full-time, exempt, subject to comp/flex-time as approved by supervisor
Hours: Monday-Friday, 9:00am -5:00pm, plus occasional coverage of educational programs on evenings and weekends
Reports to Manager of School and Tour Services and Manager of School and Community Partnerships
The Coordinator of Interpretive Services and Audience Engagement is an advanced entry level position responsible for taking and processing reservations for all of the Museum’s school programs and adult tours and supervising the visitor services team. Reservation responsibilities include, but are not limited to: school and community center visits and guided tours for adults. Supervisory responsibilities include, but are not limited to, building and evaluating a visitor services team, creating its schedule, leading trainings for visitor services and security staff and ensuring that best practices in visitor services are followed. As the initial contact between program participants and the Bruce Museum as well as the coordinator of visitor services (VS), this position requires an outgoing, friendly personality with strong organizational and computer skills. A high degree of independent decision-making and authority for such decisions is required.
Responsibilities to School Programs and Adult Tours (70% of time)
- Take and process reservations for school groups, community centers, and adult groups participating in museum-based and outreach education programs
- Answer phone calls and emails and record pertinent information such as contact information, dates, times, programs, etc. using the Museum’s scheduling software
- Schedule buses for groups whose transportation is being covered through the Museum’s Neighborhood Collaborative program
- Issue reimbursements to schools that qualify for the Bus Scholarship program
- Email confirmations and invoices for museum-based and outreach education programs and tours approximately four weeks before a group’s event and process payments received
Responsibilities to Visitor Services Team (20% of time)
- Build and develop VS team, leading training sessions for VS and security team
- Conduct regular performance reviews of VS staff
- Work with Supervisor of Security to ensure that both security and VS staff are working harmoniously
- Establish a professional and welcoming atmosphere for Museum visitors
- Ensure that VS Handbook is up to date with best VS practices and Museum information
- Create VS staffing schedule
Other Responsibilities (10% of time)
- Teach both museum-based and outreach programs and tours in art and science as necessary
- Assist with family, youth, adult and public programs when needed
Required Knowledge, Skill, Abilities and Traits:
- Excellent verbal, written and organizational skills
- Demonstrated supervisory skills
- Knowledge of and experience with best practices in museum education and visitor services
- General office, computer, and word processing skills
- Appreciation of Museum Education and a desire to be part of a motivated team of educators
- Unattended mobility required in object handling, ability to drive the Museum vehicles and visit facilities unequipped to accommodate the physically challenged
- Current driver’s license
- Persons should possess traits of honesty, integrity, outgoingness, friendliness, the ability to work under pressure, organizational skills, attention to detail, a positive attitude, eagerness to contribute to a team effort, the ability to meet deadlines, be self-starting, flexible, and patient
Education and Experience:
- Bachelor’s Degree in art, science, cultural history, education, museum studies, or related field required
- Out of classroom teaching experience, handling of collections required
- Experience in administrative work, particularly with scheduling software, required
- Experience using Altru (by Blackbaud) a plus
- Experience in customer service in a museum setting preferred
Please submit a cover letter and resume to Kathleen Holko at email@example.com. No phone calls please.
APPLICATIONS WILL BE ACCEPTED BEGINNING DECEMBER 2016.
Seasonal, full-time position.
13 weeks beginning early June through early September, 2017
35 hours per week, 10:00 AM – 6:00 PM (one-hour unpaid lunch break), Tuesday – Sunday, with flex day off. Must work weekends, July 4, and Labor Day Monday. There may be times, especially at the beginning and end of term, that fall outside the Tues. – Sun. schedule.
Position and Responsibilities:
The Naturalists for the Bruce Museum Seaside Center at Greenwich Point Park are responsible for the operation and care of the building and marine touch tanks, under the supervision of Museum staff and in cooperation with the Town of Greenwich. The Naturalists are responsible for the development, implementation, staffing and evaluation of educational programs at the Seaside Center as well as the supervision of interns, volunteers and the general public.
These positions require a high degree of independence, managing the public and groups of all ages, working in a marine environment, being able to operate a vehicle, and dealing with facilities that are unequipped to accommodate the physically challenged
The position reports to Manager of Seaside Center Cynthia Ehlinger, (and other museum staff as appropriate, e.g. manager of School/ Community Partnerships, Volunteer Program Manager, Exhibitions Design, Curator of Science, Finance or Facilities Maintenance). Comp/flex-time, as approved by supervisor.
Illustrative Examples of Work:
- Oversees the operation of the Seaside Center as part of a two-person team.
- Responsible for the supervision and scheduling of interns and volunteers.
- Monitors budgets under supervision of Museum staff.
- Keeps accurate records on Seaside Center attendance and volunteer hours.
- Files weekly reports, as well as a season-end report to the Manager of Seaside Center with attendance figures, volunteer hours, daily activities, building maintenance, etc.
- Coordinates activities and building maintenance with the appropriate Town of Greenwich officials through appropriate Museum staff, including beach access for interns, volunteers and special groups.
- Schedules and organizes groups in coordination with the Bruce Museum Seaside Center Manager.
- Develops education programs for general visitors, group visits, and special public programs (i.e. nature walks, seining activities, workshops, crafts, etc.).
- Trains, schedules and evaluates interns and volunteers.
- Maintains saltwater aquaria and responsible for the care and feeding of marine life.
- Maintains daily cleanliness of Seaside Center facility.
Required Knowledge, Skills and Traits:
- Demonstrated management skills.
- Teaching experience.
- Knowledge of marine life and environmental science and ability to handle natural history collection objects in accordance with general museum practices.
- Knowledge of informal and museum/naturalist education methods.
- Excellent verbal and written communication skills.
- Computer literate.
- Familiarity with general office procedures.
- Current driver’s license.
Recommended Education and Experience:
- Bachelor’s degree in science, education, museum studies or related field.
- Ability to work with children and adults of all ages.
- Knowledge of marine and terrestrial ecosystems.
Compensation $12 – $16/hour, dependent on experience.
Send letter and resume by 4/1/2017 to: Cynthia Ehlinger, Seaside Center Manager, Bruce Museum, 1 Museum Drive, Greenwich, CT 06830, firstname.lastname@example.org.