Also see: Internships/Fellowships

Visitor Services Associate

Visitor Services Associate

Status: Part-time, including weekdays, some weekends, evenings, and holidays

Essential Duties & Responsibilities:

  • Deliver extraordinary customer service to Bruce Museum visitors, patrons, and staff.
  • Welcome visitors as they enter the Museum and assist with way-finding, ticketing, and directions, both within the Museum as well as to the local area.
  • Explain and suggest ticket options and process admission and reservation transactions, in-person and over the phone, in an efficient manner while maintaining an accurate cash drawer.
  • Provide information and recommendations about Bruce Museum exhibits, programs, traveling exhibits, and memberships, both in person and over the phone.
  • Maintain a well-informed, working knowledge of the exhibitions, programs, and services available at the Bruce.
  • Assist with general administrative and clerical work, including filing, mailing, and screening and transferring phone calls.
  • In the event of an emergency, follow procedures to safely assist visitors in the building.
  • Perform other duties as needed.

Key Qualifications:

  • Excellent communication and conversation skills; the ability to listen to visitors’ needs and interests and then make appropriate recommendations in an engaging and friendly way.
  • A positive and professional attitude while working with the public, Museum members, and VIPs in an educational and entertaining setting.
  • Experience with or the strong desire to learn the Bruce Museum’s Visitor Services principles, practices, and procedures; knowledge of science and art is a plus.
  • Sales experience; experience in a museum or cultural institution setting is a plus.
  • Ability and desire to work in a social environment while still paying attention to detail, accuracy, and individual needs.
  • Reliable, punctual, and able to work weekends, holidays, and some evenings.
  • Demonstrated computer literacy and working knowledge of Microsoft Office applications; experience with POS and/or database-driven software, such as Altru, is preferred.
  • The ability to stand for several hours and bend and lift up to 25 pounds repeatedly.
  • Some college preferred.

To apply, please email a cover letter and resume to drafferty@brucemuseum.org. No phone calls please.


See INTERNSHIPS/FELLOWSHIPS for additional employment opportunities, both paid and unpaid.