Digital Membership Card FAQ

FAQ - Digital Membership Cards 

Q. What are digital membership cards?
A. Starting August 15, 2019, the Bruce Museum now offers digital membership cards, which can be downloaded and saved to your smartphone. Going digital means you never have to worry about forgetting your membership card, in addition to being more environmentally friendly and helping to reduce administrative costs. 

Q. I am a current member; how do I receive my digital membership card? 
A. As a current member, you will receive an email with instructions on how to download and access your new digital membership cards. For any problems and questions about receiving your card, contact Laura Freeman at lfreeman@brucemuseum.org or 203.413.6764.

Q. How do I add the membership card to my iPhone?
A. Access the email from your smartphone and click the “Download” button, then click “Add to Wallet” and “Add.” The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in Apple Wallet at any time.

Q. How do I add the membership card to my Android phone?
A. Android users need to download Wallet Passes from Google Play. After you have the app, access the membership email from your smartphone and click “Download,” and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.

Q. I’d prefer not to use this digital membership card, what should I do?
A. All physical cards can remain in use. As a current member, you may keep your current card. As a new member or when you renew, please check off on your membership renewal form that you would like to continue to receive a physical card. Contact Membership Manager, Laura Freeman if you have any questions: lfreeman@brucemuseum.orgor 203-413-6764. 

Q. I don’t have a mobile phone, what can I do?
A. All physical cards can remain in use. As a current member, you may keep your current card. As a new member or when you renew, please check off on your membership renewal form that you would like to continue to receive a physical card. Contact Membership Manager, Laura Freeman if you have any questions: lfreeman@brucemuseum.orgor 203-413-6764.

Q. My name is spelled wrong/membership level is incorrect.
A. Please contact Laura Freeman at lfreeman@brucemuseum.org or 203.413.6764and we would be happy to make the correction.

Q. There are two adult names on my membership, how can the second person receive the card?
A. Navigate to the “back of the card” by clicking the small icon on the bottom right of the card. Along with the specific membership benefits associated with your membership, you will also find a “Share Pass” button to send the card to your secondary member. After selecting “Share Pass” you will need to select the email or mail option to share your pass. iPhone users can share the pass via text message if sending it to another iPhone. As always, we will request a corresponding photo ID upon entry to ensure that only named members are using your digital card.

Q. I downloaded my card but I can’t find it.
A. If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card and scroll through any cards that are already downloaded. If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.

Q. Will I still need to show my photo ID with my digital card?
A. Yes. The safety of our members is very important to us, and we want to ensure that no one else is using your membership benefits.